Website FAQ

Do we have to pay to see the streaming videos here?

No, the streaming videos here are free.  Our Downloads and DVD programs are available for sale.

I've tried to play a streaming video, but a message says that the files are corrupted, or that the codec used isn't right for my machine.

The files are not corrupted, and the codec is right.  We often get the same messages when we play a new video for the first time after turning on our own computers here.  The player is "timing out" because of the length of time it's taking to fully activate on your machine.  To get past this, you must fully close the player by clicking on the "X" at the top right of the screen and then come back in by clicking on the "tugbutton" to play the video again.  It should come up without any problem this second time, and then shouldn't give you a problem after that.  If your computer is slower than most in processing the information for any reason, you may have to repeat the process again, but it is a timing-out issue.  The format we use is the standard .wmv (Windows Media Video); and there are no issues with the files that should give anyone any concern.

I'm on a dial-up connection and am having trouble not only seeing your videos, but the pages take a long time to come up as well.  Can you offer any suggestions?

We've deliberately made our site rich with images such as pictures, maps etc., and we've in most cases stayed with larger and more detailed versions of those images. That all involves a great deal of digital information that takes a long time to get through telephone wires.  Streaming video involves even more information, and users with broadband connections will have the best experiences on our site.

When I try to play a video I see only a white page with computer code.

The code you're seeing is a simple redirector file that's used to activate the video playback.  You shouldn't be seeing it, but we've recently learned that it appears for users with Firefox browsers.  We're looking for a solution to this, and in the meantime apologize for the inconvenience. 

Can your videos be downloaded so that we can have them on the hard drive of our computers?

The streaming videos here on our site are configured to discourage their being downloaded; but probably the best deterrant is the relatively low quality of the highly compressed wmv file format used for streaming purposes.  Those wanting better quality images will enjoy using our MPEG downloads.

May we download still images from your site for our own use in school projects, or just to have for our own?

The answer to that depends on which images you want, and on what you want to use them for.  In our copyright policy we point out that all of the images on our website and in our videos fall into one of three categories.  The only images that we're able to give permission to use are those we've created ourselves (including our video compositions).  Many (but not all) of our original still images have our credit line somewhere on the image already (lowbridgeproductions.com). Those may be copied from our site for any non-commercial purpose (including school projects) without seeking special permission provided that the credit line remains with the image.  If in doubt, send a brief email telling us what it is that you want to do.